Frequently asked questions - Return conditions for secret concert tickets

Is it possible to cancel or exchange my tickets?

Unfortunately, it is not possible to cancel or exchange tickets. We ask for your understanding for this regulation, as we must ensure that all guests have an equal opportunity to participate in our events.

Are the tickets personalized or can I pass them on or sell them?

The tickets are not personalized and can therefore be passed on or sold without any problems.

What happens if the concert is canceled?

In the event of a concert cancellation, you will of course receive a refund for your tickets. Information on refunds and further instructions will be communicated to you in good time.

How do I get my tickets?

Please download your tickets to your smartphone or print them out to show at the entrance. It is best to buy your ticket directly via the Rausgegangen app and call it up under "My tickets".

What do I have to do at the entrance?

Simply show the QR code on your ticket at the entrance. Our team will scan it to allow you to enter.

This content has been machine translated.